Help & Support

Kootenay Connection is free to download and browse. To redeem offers, you need a VIP Pass which is $50/year and gives you unlimited redemptions at all participating businesses, access to exclusive VIP-only offers, priority customer support, and early access to new offers.

There are two ways to get a VIP Pass:

1. Purchase for Yourself: Download the Kootenay Connection app from the Web App, App Store, or Google Play, create a free account, and purchase a VIP Pass directly through the app using secure payment methods.
2. Gift Certificate: You can also purchase a gift certificate for yourself or someone else (no account required to purchase). Learn more about giving or redeeming gift certificates.

A free account lets you browse all businesses and offers so you can explore the platform. The VIP Pass ($50/year) unlocks unlimited offer redemptions, access to exclusive VIP-only offers, priority customer support, and early access to new offers.

Important: Individual offers may have their own redemption limits. Some offers may limit how many times you personally can redeem them, while others may have a total redemption limit across all users. These limits are set by the business and displayed on each offer.

Open the app, find the business you want to visit, and tap the "Redeem Offer" button on the offer you'd like to use. The business will provide you with their unique 4-digit redemption code. Enter this code in the app, and once successful, show the green checkmark confirmation screen to the business staff to receive your discount.

Note: Some offers may have limited availability. If an offer shows "Sold Out," it means the business has reached their maximum number of total redemptions for that offer.

Your VIP Pass is valid for 1 full year from the date of purchase. The validity dates are clearly displayed in your account.

Your pass is tied to your account, not your device. Simply log in to your account on your new device, and your active pass will be available immediately. Your redemption history and favorites are also synced to your account.

Refund policies vary by platform and timing. Please review our Terms & Conditions for detailed information, or contact our support team with your specific situation.

You can request account deletion directly through the app settings or by visiting our Data Deletion Request page. We'll process your request within 30 days in accordance with our Privacy Policy.