Help & support

Kootenay Connection is free to download and browse. To redeem offers you need a VIP Pass: a one-time payment of CAD $50, not a subscription. It lets you redeem every active offer, including VIP-only offers, for a full year. Each offer has its own per-person limit.

There are two ways to get a VIP Pass:

1. Purchase for yourself. Open the web app, the App Store or Google Play, create a free account, and buy a VIP Pass through the app. Payment is a one-time card payment through Stripe.
2. Gift certificate. You can also purchase a certificate for yourself or someone else, with no account required. Read about giving or redeeming a gift certificate.

A free account lets you browse every business and offer, including VIP-only offers, so you can explore the platform. Sign in to see offer details. A free account cannot redeem offers. The VIP Pass (CAD $50, one-time) lets you redeem every active offer, including VIP-only offers, for a full year.

Important: each offer sets its own limit. Some limit how many times you personally can redeem them, others also have a total limit across all users. These limits are set by the business, can change, and the app always shows the current limits before you redeem.

Open the app or web app, find the business you want to visit, and tap Redeem Offer on the offer you would like to use. Ask staff for their 4-digit redemption code and type it into your phone. Once it succeeds, show the green Offer Redeemed screen to staff to receive your discount.

For online offers, the app shows a coupon code and a link to the store, so you can redeem from home.

Note: some offers have limited availability. If an offer shows Sold Out, the business has reached the maximum number of total redemptions for it.

Your VIP Pass is valid for 12 months from the date of purchase. A Pass from a gift certificate runs 12 months from the day you redeem it. It does not renew automatically; you can buy a new Pass after it expires. The validity dates are shown in your account.

Your pass is tied to your account, not your device. Log in on your new device and your active pass is available immediately. Your redemption history is synced to your account too.

Refunds are handled case by case. Email support@kootenayconnection.app or send us a message below with your situation and we will work it out with you. See our Terms & Conditions for details.

In the app, go to Account > Delete my account. This disables your access immediately and marks your data for deletion. You can also email support@kootenayconnection.app with the subject "Data Deletion Request", or see our data deletion request page.

We aim to permanently delete your data within 30 days, except where we must keep records by law. See our Privacy Policy.