Help & support

Kootenay Connection is free to download and browse. To redeem offers you need a VIP Pass, which is $50 a year and gives you access to every offer in the app at participating businesses, plus exclusive VIP-only offers, priority customer support, and early access to new offers. Each business sets its own redemption limit on its offers.

There are two ways to get a VIP Pass:

1. Purchase for yourself. Open the web app, the App Store or Google Play, create a free account, and buy a VIP Pass through the app.
2. Gift certificate. You can also purchase a certificate for yourself or someone else, with no account required. Read about giving or redeeming a gift certificate.

A free account lets you browse all businesses and offers so you can explore the platform. The VIP Pass ($50/year) unlocks access to every offer in the app, plus exclusive VIP-only offers, priority customer support, and early access to new offers.

Important: individual offers may have their own redemption limits. Some limit how many times you personally can redeem them, others have a total limit across all users. These limits are set by the business and shown on each offer.

Open the app, find the business you want to visit, and tap Redeem Offer on the offer you would like to use. The business will give you their unique 4-digit redemption code. Enter it in the app, and once it succeeds, show the green checkmark confirmation screen to staff to receive your discount.

Note: some offers have limited availability. If an offer shows Sold Out, the business has reached the maximum number of total redemptions for it.

Your VIP Pass is valid for one full year from the date of purchase. The validity dates are shown in your account.

Your pass is tied to your account, not your device. Log in on your new device and your active pass is available immediately. Your redemption history is synced to your account too.

Refund policies vary by platform and timing. Please review our Terms & Conditions for detail, or send us a message below with your specific situation.

You can request account deletion directly through the app settings or by visiting our data deletion request page. We process requests within 30 days in accordance with our Privacy Policy.